Cash Back Promotion Frequently Asked Questions


What is the Cash Back Promotion?

The Cash Back Promotion gives you the opportunity to earn 1% cash back on either gas or grocery purchases.

Once you have opted into the promotion and selected your cash back category, simply use your BankMobile Vibe Debit Mastercard® to make purchases for personal, family, or household use between the promotional period of February 20, 2019 and May 28, 2019. For additional details, please visit https://bankmobilevibe.com/cashbackpromoterms/.

If you are not already opted in and would like to receive notifications about special promotions like the Cash Back Promotion from BankMobile, please log in to your account on a computer and update your notification preferences to receive your invitation. Once logged in to your account, simply navigate to your User Profile, then select Notifications, and make sure the box is not checked next to “I’d like to unsubscribe from special promotions”…

When will I get my cash back from the Cash Back Promotion?

The Cash Back Promotion began February 20th and will run until May 28th, 2019. Cash back you accrue during the promotion period will be posted to your BankMobile Vibe Checking Account or BankMobile Interest Bearing Checking Account within five business days after the close of each month. For example, any cash back you accrue between April 1st and April 30th, 2019 will be posted to your account by May 7th. For additional details, please visit https://bankmobilevibe.com/cashbackpromoterms/.

Where can I use my card to earn cash back on qualifying gas purchases?

Between the promotional period of February 20, 2019 and May 28, 2019 you can earn 1% cash back on gas purchases by using your BankMobile Vibe Debit Mastercard® at eligible gas stations located in the United States (e.g. Shell, 7-Eleven, Chevron, ExxonMobil, BP, and more). This only includes merchants whose primary line of business is the sale of automotive gasoline that can be purchased inside the service station or at the automated fuel pump. For additional details, please visit https://bankmobilevibe.com/cashbackpromoterms/.

Where can I use my card to earn cash back on qualifying grocery purchases?

Between the promotional period of February 20, 2019 and May 28, 2019 you can earn 1% cash back on groceries by using your BankMobile Vibe Debit Mastercard® card at eligible grocery store merchants located in the United States (e.g. Kroger, H-E-B, Safeway, Walmart Supercenter, Meijer, and more). Excluded from this category are most superstores (e.g. Target and Walmart) wholesale clubs (e.g. Costco). For additional details, please visit https://bankmobilevibe.com/cashbackpromoterms/.

How do I opt out? / What if I don’t want cash back on any of my purchases?

You may opt out of this promotion at any time by calling our Customer Care team. Customer Care can be reached at 1-877-327-9515 between the hours of 8 am and 11 pm ET. Any cash back rewards previously associated with the promotion will be forfeited, unless specifically authorized by us.

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